GTC

General Terms and Conditions

1. General policies

1.1. The General Hotel Contractual Terms and Conditions (hereinafter referred to as the GTC) summarize the contractual content on the basis of which the Patak Dream House Guesthouse (2624 Szokolya, Török patak u.151.) (hereinafter referred to as the Guesthouse) in Szokolya, Szilvia Atri-Eöri (registered office: 2624 Szokolya, Török patak u.151.), hereinafter referred to as the Service Provider), concludes an accommodation contract with its Guests.

1.2. Individual conditions do not form part of these GTC, but do not exclude the conclusion of separate, special agreements with travel agents and organizers, sometimes with different conditions appropriate to the given business.

2. Contracting parties

2.1. A Guest is a natural or legal person who uses the services provided by the Service Provider in connection with accommodation in the Guest House. The Service Provider and the Guest, if the conditions are met, jointly become contractual parties (hereinafter: Parties).

2.2. If a third party (hereinafter: Intermediary) acts on behalf of the Guest during the conclusion of the service contract, the provisions of these GTC shall also apply, with the exception that the Service Provider is not obliged to check whether the Intermediary legally represents the Guest. If the Intermediary does not have the authority to represent, it is responsible for fulfilling the obligations arising from the contract and incumbent on the Guest.

3. Method and conditions of using the service

3.1. The Contract is concluded exclusively upon the written confirmation sent by the Service Provider based on the Guest's request for a quote submitted by telephone or in writing. If the Service Provider's confirmation differs from the conditions specified in the request for quotation, or the request for quotation does not cover all issues necessary for the conclusion of the contract, the contract between the parties is concluded if the parties agree in writing on all essential issues, or issues considered essential by either party. However, the contract shall only become effective if the Guest has paid an advance payment to the Service Provider. If the contract does not become effective due to the Guest's failure to fulfill the above obligations, the Guest shall be obliged to pay the Service Provider a penalty of 30% of the total price of the ordered service.

3.2. A verbal reservation, agreement, modification, or its verbal confirmation by the Service Provider shall not create a contract.

3.3. The Contract on the use of the service is valid for a specified period.

3.4. If the Guest permanently ceases to use the service before the expiry of the specified period, this does not exempt the Guest from the consideration under the Contract. However, the Service Provider is entitled to provide the unused service to a third party.

3.5. The prior consent of the Service Provider is required for the extension of the use of the service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already performed.

3.6. The condition for using the service is that the Guest proves his/her identity in accordance with legal requirements before using the service. No one may live in the Guest House without notification.

3.7. A written agreement is required for amending and/or supplementing the Contract.

4. Start and end of the use of the service (check-in and check-out)

4.1. The Guest has the right to use the service from 15:00 on the starting day specified in the Contract (Check-in).

4.2. If the Guest does not start using the service by 21:00 on the starting day, the Service Provider has the right to withdraw from the contract, unless the contract specifies a later arrival time.

4.3. If the Guest has paid an advance, the Service Provider may only withdraw from the contract after 10:00 on the day following the starting day.

4.4. In the event of the Service Provider's withdrawal as described above, the Service Provider is entitled to a penalty. The penalty is 50% of the total consideration for the service.

4.5. The Guest may use the service until 10:00 a.m. on the closing day, at which time he must leave the Guesthouse (Check-out).

4.6. Depending on the occupancy of the Guesthouse, the services before and after the above times may be provided for a fee.

5. Extension of the use of the service

5.1. The prior consent of the Service Provider is required to extend the use of the service.

5.2. If the Guest does not complete the use of the service by 11:30 a.m. on the closing day, does not leave the Guesthouse, and the Service Provider has not previously consented to the extension of the stay, the Service Provider is entitled to invoice the consideration for its services for each additional day.

6. Prices

6.1. The current price of the service (list price) is available on the Guesthouse's website.

6.2. The Service Provider may change its published list prices without prior notice (for example: due to package prices or other discounts). However, the change will not affect the contract that has already been concluded, unless the change in the list price of the service occurs due to a change in legislation.

6.3. When announcing the list prices, the Service Provider indicates the tax content of the prices (VAT, IFA) valid at the time of the offer, regulated by law. The published prices include the VAT specified in the law, but do not include the tourist tax, which is charged to the Guest in addition to the price. The Service Provider will pass on any additional charges due to changes in the effective tax law (VAT, IFA) to the Guest, with prior notice.

7. Offers, discounts

7.1. Current offers and discounts are announced on the guesthouse's website. The announced discounts always apply to individual contracts.

7.2. The announced discounts cannot be combined with any other discounts.

7.3. In the case of booking products subject to special conditions, group bookings or events, the Service Provider establishes conditions set out in an individual contract.

8. Cancellation conditions

9.1. The Guest may withdraw from the service or terminate the service contract (hereinafter referred to as: cancellation) under the following conditions and by paying a penalty:

– in the case of cancellation within 14 days prior to the Check-in date, the penalty is 100% of the total service price.

– in the case of cancellation more than 14 days prior to the Check-in date, the penalty is not charged to the Guest.

9. Payment method, guarantee

9.1. The consideration for the ordered services can be paid with a bank card designated as accepted by the Service Provider, or by transfer, or by payment via the website.

9.2. In the case of transfer, the Guest is obliged to transfer the consideration for the ordered services to the bank account designated by the Service Provider in such a way that the given amount is credited to his bank account before the start date of the Service.

10. Refusal to perform the contract, termination of the service obligation

10.1. The Service Provider is entitled to terminate the Contract with immediate effect, thus refusing to provide the services, if:

– the Guest does not use the service as intended;

– the Guest exhibits behavior incompatible with the safety and order of the Guesthouse, behaves in an objectionable or rude manner towards the Guesthouse employees, is under the influence of alcohol or drugs, exhibits threatening, offensive or other unacceptable behavior, or smokes in a place other than the designated smoking area, or otherwise violates the house rules.

– the Guest suffers from an infectious disease.

10.2. However, even in the event of termination by the Service Provider as described above, the Service Provider may claim the full fee for the ordered service.

11. Accommodation guarantee

11.1. If the Service Provider is unable to provide the services specified in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider is obliged to immediately arrange for the Guest's accommodation or replacement of the service.

11.2. If the Service Provider fully complies with these obligations, or if the Guest has accepted the alternative accommodation offered to him, the Contracting Party may not make a subsequent claim for compensation.

11.3. If the Service Provider cannot fulfil its obligation under point 12.1., the Service Provider may only claim the fee covered by the service.

12. Guest rights

12.1. Upon the conclusion and entry into force of the contract, the Guest acquires the right to use the service.

12.2. The Guest may make a complaint regarding the performance of the services provided by the Service Provider during the period of stay in the Guesthouse. The Service Provider undertakes to handle any complaint submitted to it in writing (or recorded by it) during this period.

12.3. The Guest may exercise the right to assert a claim against the Service Provider from the termination of the Service Provider's service obligation, or if the service obligation does not occur, within 30 days from the conclusion of the contract, after which the right to assert a claim shall cease.

13. Guest's obligations

13.1. The Guest is obliged to pay the service fee in accordance with the contract.

12.2. The Guest is obliged to comply with the Guest House's house rules.

13.3. The Service Provider's consent is required for the installation of electrical appliances brought into the Guest House by the Guests that are not part of the usual travel equipment.

13.4. Garbage may only be placed in the garbage containers provided on the territory of the Guest House. It is prohibited to take furniture out of the Guest House or move it within the Guest House.

13.5. The equipment and facilities in the Guesthouse are the sole property of the Guest.

13.6. In case of smoking in the Guesthouse, the Service Provider is entitled to charge the Guest an extra cleaning fee of 30,000 HUF.

13.7. In case of fire, the Guest is obliged to immediately notify any employee of the Service Provider. In case of fire or other alarm, the Guest is obliged to leave the Guesthouse as soon as possible according to the posted information.

13.8. The Guest is fully liable for damages caused during improper use. The Guest is jointly and severally liable for the compensation of the damage with the person causing the damage who is staying in the Guesthouse on the right or in the interest of the Guest.

13.10. The Guest must immediately report the damage to the Service Provider and provide the Service Provider with all necessary information to clarify the circumstances of the damage, possibly for the recording of a police report/police proceedings.

12.11. Upon completion of the service, the Guest is obliged to hand over the key to the Guesthouse to the Service Provider or place the key in a safe, as previously agreed.

14. Animals

14.1. Small pets may be brought into the Guesthouse. Only small dogs up to a maximum of 10 kg. The Guest is fully responsible for any damage caused by the animal. Contact with free-living and stray animals on the territory of the Guesthouse may only occur under the Guest's own responsibility, and the Service Provider is not liable for any bites or stings.

15. Rights of the Service Provider

15.1. If the Guest fails to meet his obligation to pay the fee for the services used or ordered in the Contract but not used, subject to a penalty, the Service Provider shall have a lien on the personal property of the Guest that he brought to the Guesthouse to secure his claims.

15.2. On the territory of the Guesthouse, the Service Provider is entitled to check the Guests entering and leaving, to establish their identity, and, if justified, to search the vehicles upon exit.

15.3. If the Guest fails to meet any of his payment obligations, the Service Provider shall have a lien on the personal property of the Guest that he brought to the Guesthouse to secure his claims in accordance with the Hungarian Civil Code. The rules of the lessor's lien shall apply accordingly to this lien. The Service Provider may prevent the removal of the pledged property as long as the right of lien exists. If the object used as a pledge is a vehicle owned by the Guest, its retention as a pledge only applies to the pledged property and in no way restricts the personal freedom of movement of the Guest or those traveling with him. Persons may leave the Guesthouse without any other restrictions.

16. Obligations of the Service Provider

16.1. The Service Provider is obliged to provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.

16.2. The Service Provider is obliged to investigate the written complaint submitted by the Guest within the deadline and to take the necessary steps to address the problem and record them in writing.

17. Liability of the Service Provider for damages

17.1. The Guest is responsible for the supervision of his movable and valuables. The Service Provider is not liable for the loss, damage or destruction of the Guest's belongings.

17.2. The Service Provider's liability does not extend to those damages that occurred due to unavoidable reasons beyond the control of the Service Provider and its Guests, or that were caused by the Guest himself.

17.3. The Service Provider may designate places on the territory of the Guesthouse where Guests may not enter. The Service Provider is not liable for any damage or injury to the Guest that may occur in such places.

17.4. The Service Provider is only liable for valuables, securities and cash if the thing was expressly taken over for safekeeping or the damage occurred for a reason for which it is liable according to the general rules. Furthermore, the Service Provider is not liable for damages resulting from improper use.

17.6. The Guest must immediately report the damage suffered by him to the Service Provider and must provide the Service Provider with all necessary data that is necessary to clarify the circumstances of the damage, possibly to record a police report/police procedure.

18. Confidentiality

18.1. When fulfilling its obligations under the Contract, the Service Provider is obliged to act in accordance with the provisions of the Act on the Protection of Personal Data and the Public Disclosure of Data of Public Interest.

19. Force Majeure

19.1. In the event of a cause or circumstance (for example; war, fire, flood, adverse weather conditions, power shortage, strike) over which the Service Provider has no control (force majeure), the Service Provider is exempted from fulfilling its obligations arising from the Contract as long as this cause or circumstance exists.

20. Place of performance and law applicable to the legal relationship of the parties, court of law

20.1. The place of performance is the place where the Guesthouse is located.

20.2. All disputes arising from the contract, with respect to the Service Provider, shall be subject to the jurisdiction of a court with local jurisdiction.

20.3. The legal relationship between the Service Provider and the Guest shall be governed by the jurisdiction of Hungary and the provisions of Hungarian law.

21. Data of visitors to our website

21.1. The Service Provider does not record the user's IP address or other personal data when visiting the website it operates. When visiting the website, free and anonymous searching is provided. The Service Provider uses anonymous internet visits exclusively for statistical purposes, to optimize its online presence, and to increase the security of the system; the recorded data does not contain any personal data.

21.2. The Service Provider treats all data and facts concerning Users confidentially and uses them exclusively for its own research and statistics.

21.3. The Service Provider does not assume responsibility for previous pages that have already been deleted, but have nevertheless been archived with the help of Internet search engines. The operator of the search engine must ensure their removal.

22. Data protection statement

22.1. The Service Provider considers the protection of personal data to be of paramount importance in its activities. In all cases, the personal data provided to it is processed in compliance with the applicable laws, ensures their security, takes the technical and organizational measures, and develops the procedural rules that are necessary to comply with the relevant laws.

22.2. During the Service Provider's activities, the Service Provider uses the users' data exclusively for the purposes of concluding contracts and invoicing, in accordance with the Data Protection Act.

22.3. By ordering the service, the Guest acknowledges that he has read and understood the above terms and conditions and agrees with their contents.

23. Miscellaneous provisions

23.1. The Service Provider is entitled to amend the GTC by unilateral declaration. However, the amendment shall not affect the contracts already concluded.

23.2. The Guest acknowledges that he has read and accepted all provisions of the GTC, and that the Service Provider has answered the questions he has asked.